Returns

If you have ordered the wrong colour, style or size, we are happy to exchange it for the one you would like. We can also offer a refund if requested (please note refunds are at our discretion).

Any refunds will be made exclusively to the account of origin (the card/account/payment provider you used initially). 

We ask that you return your order to us in its original packaging and original condition within 14 days* of the item being delivered to you. For efficient processing of returns, ensure the product is not damaged, has not been worn outside and is unmarked with its box in a saleable condition with the boot tags intact (if applicable). Boot boxes should be packaged within another suitable cardboard box to prevent damage to the box during transit.

Please include your original order invoice and highlight the items being returned, with details of the required service (e.g. exchange size/style etc. or refund). Without these details we cannot provide a refund or exchange.

We recommend returns are sent via a tracked service. It is the customer’s responsibility to ensure the return reaches us. We can not issue refunds or offer replacements until the boots reach us.

Unless a product has been confirmed as faulty or there is an error in the original order processing, then returns are at the cost of the customer.

Please note that we cannot accept returns on items that have been amended, modified or repaired.

Any damage to returned products caused by insufficient packaging may mean that a refund/exchange cannot be given.

For exchanges where we do not have stock of the replacement item, we will make contact to offer alternative options.

*For Christmas orders. starting November 1st we will extend our returns period until the end of the immediately following January.

Please inform us if you have any issues with your order as soon as it is delivered by emailing stomp@redbackboots.co.uk or by calling us and providing your order number and name. 

Redback Boots UK
Unit 8 Jubilee Way
Faversham, Kent
ME13 8GD
United Kingdom

Tel: (+44) 01795 53 43 43

"redbackboots.co.uk" is a trading name of Tradewinds Outdoor Ltd | Registered in England. 

Alternatively, you may get in touch via email at

stomp@redbackboots.co.uk

General Warranty Policy

If you are concerned a product purchased from our website is faulty please contact using the above contact details to discuss the matter.

We may ask for photos and additional information. We may, on occasion, ask for the item to be returned to us for assessment if the issue cannot be determined from presented photos.

All warranty claims will be assessed on an individual, case per case basis.

We request that any items returned to us are cleaned and free of excessive soiling. Items returned to us in a soiled condition are not sanitary and will be returned to sender without further investigation.

In the rare event that we have supplied you with a faulty or incorrect item, we will refund the cost of returning any items. We will refund postage up to the value of £5.00 so we advise the use of Royal Mail's 2nd Class Tracked Service (Small Parcel).

Redback Boots

Warranty

Redback Boots are guaranteed for 6 months against manufacturing faults. The life of the boot is dependent on the type of use that the boot is exposed to. Well cared for examples can last ten years or more. 

This warranty does not cover damage caused by excessive wear and tear or misuse. For example, if the end user is constantly kneeling down with the boot's toe rubbing against concrete or another abrasive surface and the leather covering the toe becomes damaged or wears through - this would not constitute a warranty claim as this would be classed as misuse. A further example of misuse would be if the end user is operating tools/machinery with their feet. If during this process, abrasion causes the stitching to be worn through, this would constitute misuse as opposed to a manufacturing defect. 

Redback boots are made from premium leathers but are not lined and therefore, they are not waterproof. We recommend keeping the leathers clean and waxed regularly, as this will minimise water ingress and prolong the life of your boots.

Certain types of damage e.g. that caused by exposure to corrosive materials/substances or by unreasonable abrasion will not be covered by the Redback warranty. Assessments are carried out at our discretion.

We can only process warranty claims for boots purchased directly from ourselves. For warranty claims for boots purchased from an alternative retailer please contact them directly.

Warranty is only valid when boots are purchased from an authorised Redback retailer. All product tags and labels must be left in situ unless otherwise instructed.

Care and use policy

Redback Safety Boots

Your Redback Boots are craftsman made to Australian Standard AS/NZS2210.3.2009 Class 1 and are suitable for General Purpose Industrial and Agricultural use. The boots are certified by SAI Global. Redback subscribes to the Quality Assurance System, ISO9001, certified by Det Norske Veritas.

Redback TPU/PU Soles

Redback Boots have a hard wearing TPU outsole and light shock absorbing midsole. The wearer should note the following:

Heat: the maximum temperature the soles can be exposed to is 130°C for occasional contact and up to 110°C for prolonged contact.

Chemicals: Whilst your boots have good general oil resistance, exposure to strong acids and alkalis (>10% concentration ) should be avoided. (e.g. hydrochloric and sulfuric acid and caustic soda).

Any unauthorized alterations to footwear such as mechanical stretching or adding of vent holes are discouraged as it may:

• take the footwear out of compliance with the applicable AS/NZS safety standard
• void  warranty or certification of the footwear
• reduce the effectiveness of the footwear

Boot Fit

It is important that the boots are properly fitted for maximum comfort and safety. The toes should not come into contact with the toecap when in rest position and the heel should fit snugly into the back of the boot so when walking, there is minimal "foot slipping" i.e. your foot isn't moving around in the boot.

Care and Maintenance of your Redback Boots

To keep your Redback boots in good condition, the following is recommended:

• Store your boots in well ventilated environments. Prolonged exposure to cold and damp, even if not in use, can catalyze the process of hydrolysis and can cause the boot's soles to crumble. 
• Do not force dry (e.g. on a radiator) and instead, dry at normal room temperature. 
• Regular cleaning is recommended with a damp cloth and when dry, apply silicon wax or natural polish, depending on the leather (the use of waxes or polishes may darken the leather). Nubuck or suede should be cleaned with a suede or Nubuck brush. Extra protection can be achieved by using a suede or nubuck protectant or waterproofing spray.

We are proud to be the official UK distributors of Redback boots. We want our customers to have a good experience with us and with the boots. Please feel free to get in touch with us if you have any issues or questions, we are always happy to help.

The Tradewinds Team